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Customer Service Testimonials
Here's what our customers say about our service . . .
 "I manage a Biomedical Engineering department in a 525 bed Level One Trauma center complete with 14 plus OR Suites. I have had all of my Shampaine 5100B units serviced over the past 6 years through MedRecon. Their service is always swift and precise; loaners are a MUST for me and have never had a problem with them. They back all their work done and honor warranties without questions. I will continue to use MedRecon and recommend them to my fellow healthcare professionals."
". . . MedRecon's impeccable service and professionalism makes us feel that we are not alone. Andy's (VP of Production) engineering acumen and years of technical experience is priceless. He talked a layman through diagrams and repairs from 7000 miles away! From the President to the office staff, the company has a "family" feel about it, imbued with honesty & integrity. MedRecon, Inc, in today's business world, is a real diamond!"
Dr. Eve Berman, Maui, Hawaii
 "As a buyer for Waterbury Hospital, I have found that your company meets all of our needs and your service is above standard. This also includes all your customer service representatives. We are very pleased and hope to do more business in the near future."
"I have never experienced such excellent customer service. The care I received has been above and beyond what is expected of a vendor-customer relationship. I have no doubt in my mind that I will continue to receive excellent service from this company and have full faith in the quality of the products they are selling."
Anthony German, Bridgeport Surgical Center, Bridgeport, Connecticut
 "We have been very happy with MedRecon’s service. They are very quick, both in response time and with repairs."
 "I am very happy with MedRecon. You come in routinely, you’re always there when I need you."
 "MedRecon’s response time is very good and they always provide me with loaner tables. I am very happy with MedRecon and would recommend them to anybody."
 "Compared to other companies I have dealt with in the past, MedRecon is very reliable and trustworthy. Response time is good, usually within 24 hours."
 "Prompt callbacks, reliable service, friendly service and great people!"
 "Service is always prompt and complete. Follow-up on all issues is very good. I would recommend MedRecon to any operating room."
"The OR table we purchased from MedRecon was received promptly and in very nice condition. Even our Bio Med contracted technicians commented what a great job you did remanufacturing the table."
Pam Bittner
Manager Materials Resource
Michigan Orthopedic Specialty Hospital
(Madison Heights, MI)
"MedRecon did an outstanding job of rebuilding our O.R. Tables - they were responsive to our inquiries and the turn around time was minimal."
Nancy Combs
John C. Lincoln Hospital
(Phoenix, Arizona)
"We have been very happy with MedRecon’s service. They are very quick, both in response time and with repairs."
Dolores Hessain
West Hudson Hospital
(Kearny, New Jersey)
"We have been very happy with MedRecon’s service. They are very quick, both in response time and with repairs."
Dolores Hessain
West Hudson Hospital
(Kearny, New Jersey)
"Complete service that is what was provided to us. From the rebuilding of OR tables to complete Tech support. They really stand behind what they do. They have a better warranty than the manufacturer!"
Steve Milletics
Clearfield Hospital
(Clearfield, Pennsylvania)
"I have never experienced such excellent customer service. The care I received has been above and beyond what is expected of a vendor-customer relationship. I have no doubt in my mind that I will continue to receive excellent service from this company and have full faith in the quality of the products they are selling."
Anthony German
Bridgeport Surgical Center
(Bridgeport, Connecticut)
"We are very pleased with our rebuilt OR table. The transaction was smooth and quick. Customer service was professional, informative, and supportive. Thanks!"
Becky Glascock
OR Supervisor
North Oaks Medical Center
(Hammond, LA)
"We purchased a Shampaine 4900 and are very happy with our selection. Technical support was prompt and gave me detailed instructions to correct my problem. I hope our relationship continues to be successful in the future. Thank you MedRecon."
Cathy Sowers
Administrator
Physicians Ambulatory Surgery Center
(Circleville, Ohio)
"There are very few companies I would endorse as strongly as MedRecon. Your professionalism all the way through our surgical table refurbishment process has been a shining example of haw we all wish we were treated by every company that we do business with."
Edward Holt
Palo Pinto General Hospital
(Mineral Wells, Texas)
"The rebuild that you performed on our delivery room tables was excellent. The doctors and staff were very well pleased. It has been over one year since they were rebuilt and we have had no service calls on these units. Keep up the good work."
Neal Zabkar
Harlan Appalachian Regional Hospital
(Harlan, Kentucky)
"The OR table we purchased from MedRecon was received promptly and in very nice condition. Even our Bio Med contracted technicians commented what a great job you did remanufacturing the table."
Pam Bittner
Manager Materials Resource
Michigan Orthopedic Specialty Hospital
(Madison Heights, MI)
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